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Sales Engineer – Services

The primary function of this roles is to support generating demand and selling life cycle services for Eaton Emergency Lighting and Fire Systems and solutions to targeted customers with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.

•             Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.

•             Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.

•             Key to this role is an ability to develop the intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.

•             Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.

•             Provide support and guidance on service offering portfolio to the authorized service providers within the country.

•             Develop timely and accurate service quotations with the help of centralized resources.

•             Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.

•             Responsible for technical and administrative support for activities including  installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.

•             Responsible for creating customer accounts, company registrations, tracking and recording leads generated

•             Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.

•             Maintain service log and report of work performed, by self (were need arises) or the service provider network.

•             Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

Qualifications

• 3-5 year of experience
• Technical knowledge on Emergency Lighting and/or Fire Systems
• Communication, team work, problem solving, flexibility/adaptability

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world.

We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.

In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Sales and Marketing Core

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote
Does this position offer relocation?: No
Travel: No