WFC Holding Jobs 2022 | The Manager-AOCC Terminal Job Opportunity at WFC Holding Careers Portal www.workforceuae.com | Job Alert For WFC Holding Recruitment 2022 | Check UAE Government Jobs Near Me For Freshers | WFC Holding Abu Dhabi Jobs 2022 | WFC Holding Released Notification Circular on WFC Holding Careers For Manager-AOCC Terminal Job Vacancy | Get Current Employment Jobs in Abu Dhabi, UAE Government.
WFC Holding Job Vacancies 2022: WFC Holding is One Of The Leading Job Providing Organization in Abu Dhabi | Dear Job Seeker, Who Are Waiting For Manager-AOCC Terminal Post in WFC Holding Job Vacancies | Now Many Job Opportunities Are Available For Them | If You Are Interested To Work With WFC Holding Then You Can Apply For WFC Holding Manager-AOCC Terminal Jobs With The Help of Our Website | But Before Applying, One Must Fulfill All The Eligibility Criteria As Mentioned in The WFC Holding Notification | The Complete Details of WFC Holding UAE Career Notification Are Given Below, So Stay Tuned Till The End of The Page.
WFC Holding Jobs 2022 Apply Online For Manager-AOCC Terminal Jobs In Abu Dhabi
WFC Holding is Hiring For The Manager-AOCC Terminal Post For The Job Seekers | This is The Best Career Opportunity For The Candidates Who Are Searching For WFC Holding Jobs Near Me | Candidates Who Are Willing To Work in WFC Holding Organization, and Fulfill The Eligibility Criteria/ Experience of WFC Holding Jobs |
Those Candidates Should Submit C/V Or Resume on Official Website of WFC Holding Jobs | Can Apply For Manager-AOCC Terminal Vacancy Through Online Process | This is Also A Great Employment Opportunity For The Applicants Who Are Looking For Highest Paying Job in WFC Holding | Because WFC Holding Will Pay Around AED 12000.00 per month For Organization Manager-AOCC Terminal Job Vacancies | Please Read Carefully The Details Mentioned in WFC Holding Jobs and Apply Online Application Form.
〈 *Bookmark This Page For The Best Jobs and Choose The Job That Matches Your Job Profile in Future*〉
Brief Information For WFC Holding Careers 2022 in Abu Dhabi
| Hiring Company | WFC Holding Recruitment |
| Job Profile | Manager-AOCC Terminal |
| Salary Package | AED 12000.00 per month |
| Job Location | Jobs In Abu Dhabi |
| Official Website | www.workforceuae.com |
WFC Holding Jobs Description For Manager-AOCC Terminal Position
JOB DESCRIPTION
Job Title: Manager-AOCC Terminal
Department Airport Management Centre (AMC)
Reporting to: Senior Manager-AOCC
ROLE PURPOSE:
• The Manager – AOCC Terminal is responsible for leading the delivery of the terminal fixed resource planning & passenger processing touchpoint demand and supply oversight function ensuring the service provided is safe, accurate, makes the optimum use of available terminal capacity while being focused on safety, customer and stakeholder requirements.
• The Airport Management Centre (AMC) is the central hub for three functions:
o Operations Planning – leading integrated operational planning and performance analysis for all ADAC airports to deliver our target Levels of Service (LOS).
o Airport Operations Control Centre (AOCC) – Leading day-of-operations within 24/7 control room co-located with ground handler, control authorities, airlines, emergency services and others.
o Operations Data & Analytics – leading operational data quality management and the development of AMC reporting, analytics, and tools.
• The job holder’s key accountabilities include:
o Manage Tactical Planning & Allocation – Check-In, Baggage-Reclaim & other Passenger Processing touchpoints
o Update Passenger Information Systems – Operational Data
o Update Airport Community Information Systems – Operational Data & Broadcasts
o Manage Communications for common situational awareness and collaborative decision making
o Manage Approvals of reactive Terminal maintenance requests and Monitor Critical Works
o Manage Communications for common situational awareness and collaborative decision making
o Monitor Terminal Flow – Optimise Capacity and Service Delivery
o Manage Incidents, Delays and Disruptions – AOCC Terminal
o Manage Emergency Response – AOCC Terminal
o Manage Data Quality & Reporting
o Operational Trends & Continuous Improvement
o Team Management
• The job holder is responsible for driving the performance of the Airport Operations Control Centre (AOCC) duty teams including coordinating with the leadership teams of other operational departments and stakeholders.
• The job holder is responsible for instilling Abu Dhabi Airports values and behaviours with their team.
• The job holder is responsible for monitoring appropriate team/shift KPIs as required, continually upskill staff and improve operational delivery.
• Initially the focus shall be Abu Dhabi International Airport (AUH) operations and the preparation for the transition to the Midfield Terminal Complex (MTC). In future, this scope will extend to other ADAC airports.
• The job holder shall be based in the control room of the AMC working shift duties. This might involve availability on call on roster basis to respond to events.
• Disclaimer: This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
NUMBER OF DIRECT REPORTS
Direct Reports:
• Officers – AOCC Terminal
Indirect Reports:
• N/A
KEY INTERACTIONS:
Internal
External
• Airport Management Centre (AMC)
• Air Navigation Services
• Airside Operations
• Terminal Operations (inc. Baggage, Experience)
• Facilities Management
• Operations Assurance
• Information Technology
• Airlines
• Ground Handler
• Police
• Immigration
• Customs
• Emergency Services
• Suppliers
BUDGET ACCOUNTABILITY
Direct : As per DOA
Indirect : As per DOA
KEY ACCCOUNTABILITIES
Manage Tactical Planning & Allocation – Check-In, Baggage-Reclaim & other Passenger Processing touchpoints
• Ensure that Terminal planning is coordinated for the whole airport operation, delivering a plan that transitions safely and efficiently into tactical check-in, baggage reclaim and other processing touchpoints allocation considering all regulatory, procedural and scheduling requirements and terminal and airport resources available.
• Communicate and deliver the operating plan, safely, securely and in a manner that provides the best possible service to our passengers.
• Support the Senior Manager-AOCC with tactical decisions directly impacting airport capacity by providing timely and accurate information and recommendations.
• Proactively suggest and initiate changes during the shift as required to maintain and improve terminal and airport operations by influencing and negotiating with all stakeholders.
• Provide initial response to general enquires and emergency calls, dispatching required resources to attend any incidents.
• Provide airport-wide support to ensure landside roads, forecourts and other landside locations are safe and fully effective at all times.
• Effective operations will be measured through achieving our targets operational KPIs agreed with VP-AMC to enable a seamless passenger experience
• Responsible for working with terminal based operations to deploy resources to maximize passenger experience and minimize disruption to passengers.
Update Airport Community Information Systems – Operational Data & Broadcasts
• Respond to AOCC email and telephone requests/queries in a timely manner or as per SLA.
• Initiate AOCC Broadcasts via the airport community app and email in line with AOCC communications strategy
• Provide oversight of FIDS and PA
Manage Communications for common situational awareness and collaborative decision making
• Serve as the focal point of contact in AOCC for
o Terminal Operations/ EAS/Stakeholders- Terminal flow management coordination, fixed resource change requests and coordination.
o Commercial Airlines – for terminal resource management change changes.
o Ad-Hoc Requests/Queries – Provide on demand information, statistics & reports to all operational departments, sections and individuals, are a focal point of communication in the airport for operational inquires.
Manage Approvals of reactive Terminal maintenance requests and Monitor Critical Works
• Control and monitor un-planned Terminal maintenance works approvals to ensure minimum impact on operation and passengers.
• Alert duty teams of all critical work to ensure safety is always adhered to by contractors and minimise any passenger inconvenience
Monitor Terminal Flow – Optimise Capacity and Service Delivery
• On-Time Performance (OTP) – Proactively monitor departures and arrivals schedule and resource availability to identify risks or resource conflicts in advance and collaborative determine to optimal mitigations to mitigate.
• Levels of Service (LOS) – Proactively monitor operational plan delivery and peak loads to ensure sufficient resources are available to meet demand and deliver target levels of service to ADAC guests.
• Delays – Update delayed flights, monitor for operational impact, and make necessary changes ahead of time. If unable to accommodate then liaise with the concerned airline to amend schedules to a more suitable time slot. Following up with the airlines to correct rejected delay causes.
• Resource Allocation Changes – Check feasibility for requested changes to allocation. All concerned to be informed of the changes.
Manage Incidents, Delays and Disruptions Response – AOCC Terminal
• The role will act as the focal point of Check-In, Baggage-Reclaim, and other Passenger Processing touchpoints, and coordination between all stakeholders in times of disruption and will formulate and deliver appropriate tactical re-planning and recovery activities.
• Escalate any risks of disruption, lessons learned in addition to following all incident management and reporting procedures with the duty Senior Manager-AOCC.
Manage Emergency Response – AOCC Terminal
• Ensures emergency procedures are activated in accordance with the published manuals and operating procedures and as directed by the Senior Manager-AOCC to ensure all concerned departments, agencies and are provided with required information.
• Execute call out list in case of emergency as directed by Senior Manager-AOCC and ensure that the call list is maintained, disseminated and completed with minimal time spent, in order to support the EOC activation within agreed times.
• Maintain the incident log, co-ordinate and provide regular update to Senior Manager-AOCC to feed information to Emergency Operations Centre (EOC).
• To ensure the terminal capacity and resource allocation is managed as per the Incident status and issued Emergency Standard Operating Procedures (ESOP’s).
• During any incident or Emergency, the Manager – AOCC Terminal will take overall control of the airport allocation function fully supporting the Senior Manager-AOCC and Emergency Operations Centre (EOC) in managing the incident, maintaining business continuity and returning the airport to normal operations as soon as possible.
• To be fully responsible for emergency management procedure actions which impact AOCC Terminal duties. This includes ensuring that the Officers-AOCC Terminal reporting to this role are prepared and conduct regular exercises to ensure knowledge and skills are compliant.
Operational Trends & Continuous Improvement
• Continuously review KPIs performance of terminal fixed resource planning and allocation.
• Think and plan strategically longer term for the benefit of the business by identifying operational trends and relating this to the future operation.
• Explore areas for change that would improve customer service and consolidate ideas which are data driven and present them as specific projects for future delivery.
• Provide relevant information and data to Operations Planning team to assist in analysis of terminal performance, development of terminal resource allocation policy and procedures, demand forecasts, and ensure service is maintained or improved in line with agreed KPI measures.
• Continually identify areas of improvement within the AOCC and support the AOCC Officers to bring their own ideas and champion improvements together with our control room partners.
• Act as ‘superuser’ for the available Fixed Resource Management System by developing an understanding that continuously identifies opportunities for system improvement to benefit the team, the business and customer service levels.
Data Quality Management & Reporting
• Maintain accurate and complete resource allocation decisions and remarks in compliance with all data quality checks, thereby minimising post-operations data reconciliation.
• Consistently maintain concise, effective operations logs, handover materials, and shift reports for operational performance analysis and improvements.
Team Performance & Development
• Ensure shift staffing levels are above those required to maintain safe operations throughout each shift cycle by approving any type of leave and monitoring sickness and absence.
• Manage a team that continuously delivers beyond the agreed Service Levels and KPI’s by ensuring they provide a consistent approach through a joint understanding of what is required on every shift.
• Coach, motivate and develop everyone in the team, ensuring that they all have the required resources, encouragement and guidance as per the ADAC Performance Management System to work towards business and individual objectives
QUALIFICATION / EDUCATION
• The job holder will ideally be educated to degree level. Equivalent operational management experience will be considered as equivalent.
EXPERIENCE
• 7 years relevant airport/airline/ground handling industry management experience essential
CERTIFICATIONS,KNOWLEDGE & SKILLS
These personal skills are essential:
• Strong problem solving
• Strong decision-making skills
• Ability to justify/record decisions and observations concisely whilst working under pressure
These inter-personal skills are essential:
• Clear and precise communication
• Able to influence stakeholders
• Able to negotiate and resolve conflicts
These technical skills are essential:
• Knowledge and operational understanding of the appropriate sections of ICAO Annex 14, GCAA CAR Part IX & Part XI
• Knowledge and operational understanding of the ACI Apron Safety Handbook and ACI Airside Safety Handbook
• Demonstrable understanding and detailed knowledge of the airside operating environment and the aircraft turnaround process
• Working knowledge of the whole ‘airport’ operational resources and processes (e.g. ATC, passenger, baggage and cargo handling, data management and slot approval)
• Working knowledge of airport and airline emergency procedures and incident management as per regulatory requirements
• Demonstrable understanding and use of A-CDM concepts and the associated airport/airline business impacts and benefits
• Awareness of the roles and responsibilities of the industry regulatory and advisory organisations such as IATA, ICAO, GCAA and ACI for safety, operational and scheduling purposes
• Technical and operational knowledge/experience of airport systems (such SITA AMS)
• Knowledge of Airside and ATC systems used in the daily running of the airport
• Knowledge and operational understanding of Aviation Meteorological data (METAR, TAF) and their online sources.
• Knowledge of Airport Conditions of Use and Airside related compliance documentation detailing limitations of resource usability.
• Knowledge of Airport & Airline codes
• Knowledge of main types of commercial and private aircraft and their requirements
• Knowledge of Slot Allocation and data management and consolidation
• Fluent in written and spoken English (ICAO Level 4 or Global English Level 7)
• Ability to pull all relevant knowledge together to create a shift brief and know how and what to highlight
• Ability to compile a comprehensive and accurate report covering all necessary information and highlighting priority issues for shift handover and service continuity purposes
• MS Office Tools (Excel, Word) – Intermediate Skills
• Airport control centre systems
These technical skills are ideal:
• Crisis management skills
• Business process improvement skills
• Manpower Planning & Deployment Management
• Demonstrable understanding and use of A-CDM concepts and the associated airport/airline business impacts and benefits
These technical skills are an advantage:
• Arabic fluency
• Airport & Airline Operational Planning
• Process Writing & Governance
COMPETENCIES / VALUES
Taking Responsibility
Business Focus
Delivering Commitments
Problem Solving and Judgement
Using Initiative
Adaptability and Innovation
Building Customer Relationships
Helping Others to Succeed
Communication and Influencing
How To Apply For WFC Holding Jobs 2022
Interested and Qualified Candidates Select The Recruitment Matching Their Job Profile | Collect and Scan The Required Details in The Application Form | Then Register Online Application Form Through WFC Holding Career | Click on The Apply Now Button Below to Register. Thank You !!
Disclaimer: Jobsvacancies4u.com is neither an employer nor a recruitment agency. We display jobs all over the world. Our employees share the job details with the applicant after getting accurate information about the recruitment. Candidates Check Complete Details of Recruitment Click on Apply Now Button, After Click on Button, It Will Direct You to Careers Page of Concerned Provider. Our web portal will not be involved / responsible for any mistake or other stages of recruitment.
Frequently Asked Questions
(i) : Which is The Hiring Organization?
WFC Holding Organization is Recruiting, It Is One of The Leading Job Providing Organization in UAE. Which Every Year Indeed Jobs In Abu Dhabi.
(ii) : Is WFC Holding a Good Company to Work in?
WFC Holding Group is a Good Company to Work For | WFC Holding Ratings Given By Employees Are Good, and Employees Work As a Group.
(iii) : How Much Does WFC Holding Pay For a Manager-AOCC Terminal Position?
WFC Holding Pays AED 12000.00 per month For Manager-AOCC Terminal Position.
(iv) : How do I Contact WFC Holding?
You Can Contact Through WFC Holding’s Official Website (www.workforceuae.com) and Email.